Terms of Service
These Terms of Service govern your use of Joysun Prime's services and products. Please read carefully before engaging in business with us.
1. Agreement to Terms
By accessing or using Joysun Prime's services, products, or engaging in business transactions with us, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.
These terms apply to all visitors, customers, and other users of our B2B services, including but not limited to OEM/ODM manufacturing, wholesale distribution, and custom product development.
2. Business Scope & Limitations
What We Do
- • B2B wholesale manufacturing
- • OEM/ODM product development
- • Custom formulation services
- • Private label manufacturing
- • Bulk ingredient supply
What We Don't Do
- • Retail sales to end consumers
- • Medical advice or health claims
- • Direct-to-consumer marketing
- • Small quantity orders (below MOQ)
3. Product Information & Specifications
All product information, specifications, and technical data provided are for business reference only. We strive to ensure accuracy but reserve the right to modify specifications based on:
- • Raw material availability and quality variations
- • Manufacturing process improvements
- • Regulatory compliance requirements
- • Customer-specific customization requests
Important: Customers are responsible for verifying product suitability for their intended applications and ensuring compliance with local regulations in their markets.
4. Orders, Pricing & Payment Terms
Order Processing
All orders are subject to acceptance and confirmation by Joysun Prime. We reserve the right to decline orders that do not meet our minimum order quantities, quality standards, or business criteria.
Pricing & Payment
- • Prices are quoted in USD unless otherwise specified
- • Payment terms: Typically 30% deposit, 70% before shipment
- • Prices may fluctuate based on raw material costs
- • Volume discounts available for large orders
- • Late payment fees may apply as per contract terms
5. Quality Assurance & Regulatory Compliance
We maintain strict quality control standards and provide certificates of analysis (COA) for all products. However, customers are responsible for ensuring products meet their local regulatory requirements and intended use applications.
Our Commitments
- • ISO-certified manufacturing processes
- • Complete documentation and traceability
- • Third-party testing verification
- • Compliance with export regulations
Customer Responsibilities
- • Import compliance verification
- • End-use application testing
- • Local regulatory approval
- • Product labeling compliance
6. Shipping, Delivery & Risk Transfer
Delivery terms are typically FOB (Free on Board) from our facility in Qingdao, China, unless otherwise agreed in writing. Risk of loss transfers to the buyer upon delivery to the carrier.
Shipping Terms
- • Standard delivery: 15-25 business days after payment confirmation
- • Express shipping available for urgent orders (additional costs apply)
- • Customers responsible for import duties, taxes, and customs clearance
- • Force majeure events may affect delivery schedules
7. Intellectual Property & Confidentiality
All proprietary formulations, manufacturing processes, and technical information remain the intellectual property of Joysun Prime. Customers agree to:
- • Maintain confidentiality of proprietary information
- • Not reverse-engineer or attempt to replicate our formulations
- • Respect trademark and brand usage guidelines
- • Obtain written permission before using our company name in marketing
8. Limitations of Liability
IMPORTANT DISCLAIMER: Joysun Prime's liability is limited to the replacement or refund of defective products. We are not liable for indirect, consequential, or punitive damages, including but not limited to lost profits, business interruption, or regulatory issues arising from product use.
Maximum liability shall not exceed the total amount paid for the specific product batch in question. Customers must notify us of any quality issues within 30 days of receipt.
9. Termination & Dispute Resolution
Either party may terminate business relationships with 30 days written notice. Outstanding orders and payments remain binding. Disputes shall be resolved through:
- Direct negotiation between parties
- Mediation by mutually agreed third party
- Arbitration under Chinese commercial law (Qingdao jurisdiction)
10. Contact Information
For questions regarding these Terms of Service or to discuss business opportunities:
Email: sales@joysunprime.com
Phone: +86 18562780228
Address: Shibei District, Qingdao, Shandong, China
These terms are subject to change without notice. Continued use of our services constitutes acceptance of updated terms. For the most current version, please visit our website.